Acceptable Use Policy

This document represents SkySilk’s Acceptable Use Policy. Your use and/or continuation of the Service constitutes your acceptance of this AUP. SkySilk Cloud Services reserves the right to refuse to provide the Service at our sole discretion, and to make changes to this AUP at any time and without notice. This AUP may not represent all possible ways in which you or an End User engage in unacceptable behavior; We reserve the right to determine, in our sole and exclusive judgment, what activities are unacceptable.

Notices

If you believe that our AUP has been violated, and that the relevant paragraph addressing your concern does not have a particular notification address in it, you may send your inquiry to: abuse@skysilk.com. Your notice must contain, at a minimum, your first and last name, and either a working, monitored e-mail address, or a working, monitored, telephone number. We do not accept anonymous or unverifiable notices.

Customers and End Users are solely responsible for content

We do not review, edit, censor, or take responsibility for any information customers or End Users may create. Because of this, we cannot, and do not, accept any responsibility from customers, End Users, or third parties, resulting from inaccurate, unsuitable, offensive or illegal content or transactions. We specifically reserve the right to refuse to provide the Service to customers or End Users engaged in the dissemination of material that may cause us to be subject to attacks on our network, or that while technically legal, run counter to our corporate principles. This type of content may include, but is not limited to, racist, pornographic, hateful material or those which create customer service or abuse issues for us.

The Service may be used for lawful purposes only

Transmission, storage, or presentation of any information, data or material in violation of any applicable law, regulation, this AUP, or our TOS, is prohibited. You may not use the Service to directly facilitate the violation of any law or regulation. We expect you to use good business judgment in your conduct. The following list is designed to help guide you in determining if SkySilk Cloud Services is a suitable service provider for you, and provide you with examples of activities that may fall within this paragraph. It does not represent all unlawful uses of the Service by you or End Users:

  • forging, misrepresenting, omitting or deleting message headers, return mailing information, and/or internet protocol addresses, to conceal or misidentify the origin of a message
  • creating or sending internet viruses, worms or Trojan horses, flood or mail bombs, or engaging in denial of service attacks
  • hacking, and/or subverting, or assisting others in subverting, the security or integrity of our products or systems
  • soliciting the performance of any illegal activity, even if the activity itself is not performed
  • acting in any manner that might subject us to unfavorable regulatory action, subject us to any liability for any reason, or adversely affect our public image, reputation or goodwill, as determined by us in our sole and exclusive discretion.

Copyright Infringement

SkySilk Cloud Services complies with the Digital Millennium Copyright Act (DMCA). The DMCA provides very specific requirements that must be followed to notify us that our customers or End Users are engaging in copyright infringement. These guidelines are here: http://www.copyright.gov/title17/92chap5.html#512. Our designated agent for receipt of DMCA complaints is:
SkySilk Cloud Services
Attention: SkySilk Cloud Services Legal Notices

Unsolicited commercial e-mail, or SPAM

We define unsolicited commercial e-mail as e-mail that has not been requested by the recipient, is not compliant with the CAN-SPAM Act, or that, even if requested, or compliant with the CAN-SPAM Act, causes other entities to block our IP Addresses. You may not use the Service to host a site that is advertised in SPAM (a spamvertized site), even if you yourself are not engaged in spamming. If we determine that you or an End User are spamming, we will suspend or terminate your account, at our discretion. To report violations of this paragraph, please send an e-mail to: abuse@skysilk.com

Network Use Policy

You are solely responsible for ensuring that any material you place on our servers, or transmit using our network, does not adversely impact our ability to provide the Service to other customers. We reserve the right to suspend and/or terminate the Service, in our absolute discretion, should your use cause instability in our network or on our servers. You cannot use IP addresses which were not assigned to you by us. If it is determined that you are using IPs which were not officially assigned by us, the Service will be suspended until such time as the IP address overlap can be corrected. We own the IP numbers and addresses that may be assigned to you by us. These addresses may not be assigned or transferred, and are recycled by us on termination of your use of the Service. We may, in our sole discretion, change these addresses.

Privacy Policy

Our privacy policy may be found here. Entities who provide products to us may have privacy policies that differ from ours. We will provide you with links to their privacy policies on your written request

Security

We are not responsible for the security of any information posted to, transmitted over, our servers or using our equipment. We reserve the right to take immediate action to suspend or terminate your account if, in our sole and exclusive discretion, you are engaging in activities that jeopardize our security, the security of other customers, or of the internet in general. You may not be provided with advance notice that we are taking such action.

Suspension and/or Termination of products, and Credits.

If you violate our AUP, and we suspend or terminate the Service, you will not receive a refund of any fees paid to us, and any unredeemed rewards points are forfeit. Your failure to abide by any of the items set out in this AUP is grounds for suspension or termination of the Service. Any termination or suspension may be undertaken with, or without, notice to you. You agree to hold us harmless from any claims that a suspension or termination of products for this reason has damaged you.